Orders & Delivery
How long does delivery take?
We deliver across the GCC.Orders within the UAE are usually delivered within1–3 business days, while deliveries to other GCC countries may take3–7 business days, depending on the destination.
Do you deliver to all GCC countries?
Yes. Mood Fragrances ships to UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman.
How much does shipping cost?
Shipping fees are calculated at checkout based on your location and order value.We may offer free delivery promotions on selected orders or during campaigns.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via email or SMS so you can follow your delivery status.
Can I change or cancel my order after placing it?
If your order has not been shipped yet, please contact our support team as soon as possible.We will do our best to assist you.
Products & Authenticity
Are your perfumes original?
Yes. All perfumes sold on Mood Fragrances are 100% authentic and sourced from trusted brands and authorised distributors.
Why are some perfumes cheaper than in malls?
As an online marketplace, we can offer competitive pricing and exclusive deals without the high operational costs of physical stores.
Do you sell testers or used perfumes?
No. We only sell brand-new sealed perfumes unless clearly stated otherwise.
How can I choose the right fragrance?
You can explore perfumes by mood, occasion, scent notes, or brand.Each product page includes fragrance notes and descriptions to help you decide.
Do perfumes last long in hot GCC weather?
Yes. Many perfumes in our collection are selected with regional climate and preferences in mind, including stronger concentrations and oriental blends that perform well in warm weather.
Returns & Refunds
Can I return a perfume if I don’t like the scent?
Due to hygiene and authenticity reasons, perfumes can only be returned if they are unopened and sealed.
What if my perfume arrives damaged?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund.
How long does it take to receive a refund?
Refunds are processed within 5–10 business days after the returned item is received and inspected.
Payments & Security
What payment methods do you accept?
We accept credit/debit cards, Apple Pay, and other secure online payment options.
Is it safe to shop on Mood Fragrances?
Yes. Our website uses secure payment gateways and data protection measures to ensure a safe shopping experience.
Marketplace
Do you offer discounts or promotions?
Yes. Follow our store or subscribe to our newsletter to receive exclusive offers and early access to sales.
Are new perfumes added regularly?
Yes. We frequently update our collection with new launches, trending scents, and seasonal favourites.