Last updated: [ 03 April 2026]
Online Return & Refund Policy
Thank you for shopping with Mood Fragrances.
We strive to ensure your satisfaction with every purchase. Please review our return and refund guidelines below:
Return Eligibility
We accept returns only under the following conditions:
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Products may be returned within 3 days from the purchase date.
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Returns are only accepted if a manufacturer defect is identified.
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Items must be:
- Unused
- In original condition
- In original packaging
- Shipping charges are non-refundable and must be borne by the customer
Proof of Purchase
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All returns and refunds must be accompanied by the original invoice.
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Request without valid proof of purchase will not be processed.
Non-Eligible Returns
Returns or refunds will not be accepted if:
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The product has been used or altered
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Damage is caused by customer negligence or misuse
Damaged or Incorrect Items
You are eligible for a return or refund if:
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You receive a damaged or broken product during shipping
- You receive an incorrect item
In such cases, we will arrange:
- A replacement or
- A full refund
Refund Process
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Approved refunds will be issued via the original payment method used at checkout.
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Please allow 14 to 30 business days for the refund to reflect in your account, depending on your financial institution.
Online Purchases
- Products purchased online cannot be returned or exchanged in physical stores.